I thrive in collaborating with product teams in building the right thing & building the thing right.
PROJECTS
AI-Enhanced Search
I led the search redesign through comprehensive research, utilizing the AI-powered chatbot Ask Lisa, which resulted in a 90% self-service rate and opened new monetization opportunities for Alight Solutions.
Redesigned an acquired product into SmartSelect MD for the Alight Worklife platform, improving user experience, streamlining the search process, and generating new revenue through recommended health programs.
Unified fragmented personas into universal profiles for Alight Worklife, improving user experience, aligning teams, and fostering cohesive, user-centered design.
A streamlined research repository that reduced search time, improved organization, and increased system reliability, enhancing data-driven decision-making.
